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Shipping & returns

Information about warranty & return Returns

You have the right to cancel your order up to 14 days after receipt without giving any reason.
After cancellation you have another 14 days to return your product.
You will then be credited with the full order amount including shipping costs.

Only the costs for returning from your home to the webshop are for your own account.
If you make use of your right of withdrawal, the product will be returned to the entrepreneur with all accessories supplied and - if reasonably possible - in its original condition and packaging.

To exercise this right, please contact us at [email protected]
We will then refund the order amount due within 14 days after registration of your return, provided that the product has already been returned in good order.

Return exceptions

State here the exceptions to the right of withdrawal. Also clearly indicate with the article itself that it cannot be returned for the consumer ordered.

Note: Exclusion of the right of withdrawal is only possible for products:

a. For sealed products. When the seal is broken, these products are not returnable.
b. that have been created by the entrepreneur in accordance with the consumer's specifications;
c. that are clearly personal in nature;
d. that cannot be returned due to their nature;
e. that can spoil or age quickly;
f. the price of which is dependent on fluctuations in the financial market on which the entrepreneur has no influence;
g. for individual newspapers and magazines;
h. for audio and video recordings and computer software of which the consumer has broken the seal.

Warranty All our products come with a warranty.
The warranty is valid for 1 year from the date you receive your product.

To make a claim under the warranty conditions, you must submit proof of purchase.

So keep your invoice safe!
In the event that reference is made to the warranty and it is later judged that the damage is dependent on improper treatment by the customer, the customer will pay the cost of any repair.

Our experts determine the cause of the damage.

The customer pays all shipping costs in case of repairs under warranty.

Identity of the entrepreneur

Great Pool Snail 17
3824 HWAmersfoort,
the Netherlands.
Chamber of Commerce number 53945360.
VAT number NL851084217B01
+31 6 41888526
[email protected]

Model withdrawal form

(only complete and return this form if you wish to cancel the contract) -

On:

Aurora interior
Great Pool Snail 17
3824 HW Amersfoort
[email protected]

I / We (*) share / share (*) hereby inform you that I / we (*) revoke / revoke our agreement regarding the sale of the following goods / delivery of the following service (*) (DD-MM-YYYY): - Order number: - Received on (DD-MM-YYYY): - Name / Names of consumer (s) - Address of consumer (s): - IBAN Account number: -

Signature of consumer (s) (only if this form is submitted on paper) -
Date (DD-MM-YYYY): (*) Strike out what does not apply.

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